Project details
Key Goal
Empower national call center supervisors and managers while giving them a tool to coach their teams.
Platform
Tablet
iOS
Web application (live streaming data and integration with phone system software)
Project Scope
Design a new version of this application for tablet devicesand make substantial improvements to the usability of the app, currently on version 2.2.4.
Role
Lead UX Designer
User Groups
Comcast call center managers and supervisors with at least12 direct reports each.
Design Solution
Fix user flows, streamline interaction patterns, and create a clean and simple visual design. Plus, establish new design rules, making it a more delightful experience.
Results
The project manager and Comcast leadership were extremely pleased with the new design, and this project opened the doorfor a whole line of business between TCS and Comcast.
Comcast Call Center Management Tool
Project Overview
Overview